Beautisupply support
Help from working lash artists.
Questions about an order, a product or your technique are answered by our own team, 8am to 8pm, every day.
Four ways to reach us.
Live chat
The chat button sits at the bottom right of every page.
support@beautibeam.com for products and technique. returns@beautibeam.com for returns and replacements.
Orders
Shipping, returns and replacements.
How fast do you ship?
Most orders ship the next business day. From there Ontario and Quebec usually take 1 to 2 business days, the rest of Canada 2 to 6 and the United States 4 to 7, measured on our own tracked deliveries. The UK usually takes 2 to 10 days and Europe 5 to 12. Shipping is free in Canada on orders over $99. The delivery map shows the times by province.
Where is my order?
Your shipping email carries the tracking number. If the parcel has not moved for 3 business days, write to us with your order number.
What if something arrives damaged or wrong?
Email returns@beautibeam.com with your order number and a photo. We refund or replace it.
Can I return a product?
Your first order can come back within 14 days of delivery, no questions asked, even opened. After that, if anything arrives defective, damaged or wrong, we refund or replace it. The refund policy has the details.
Beautibeam: the UV line
Setting up and lashing with UV.
How do I set up the lamp?
About 20 cm from the lashes at roughly 45 degrees, with the pedal under your foot. Cure a few test lashes and adjust until the bond sets in about a second. The step-by-step guide shows the whole set.
The glue is not setting. What should I check?
Bring the lamp closer and check the angle, so the light reaches the bond itself. Make sure the lamp is a 395 to 420 nm, 5 W lash LED. Shake the bottle for 30 seconds before use. If it still does not set, write to us with your lamp model and we will work through it with you.
Do I have to wear the Beam Guard?
We strongly advise it. You look towards the lamp for hours a day, and the Beam Guard's tinted, coated lenses are made for exactly that.
What are the black tape and patches for?
They cover the client's skin so only the lash line sees the light. Use them for every set, as shown in the guide.
What comes with the kit to get me started?
Everything for your first UV sets: the Lumina Pro lamp with its foot pedal, one 5 mL bottle of Adhesive Max, a pair of Beam Guard eyewear, two rolls of black tape and 50 black under-eye patches. It also comes with assembly instructions and a step-by-step application guide. For anything they do not cover, write to us: we answer technique questions every day.
What if my lamp stops working?
Lumina Pro's LED is tested to 50,000 hours, and the kit carries a 1-year warranty. If the lamp fails within that year, write to us and we will make it right.
Lash supplies
Adhesive Pro and regular sets.
What humidity and temperature does Adhesive Pro need?
It works from 40 to 80% humidity and 20 to 30 °C, and is at its best at 55 to 65% and 22 to 24 °C. The Adhesive Pro page shows the range.
My retention dropped. What should I check?
Humidity and temperature first: both in range. Then the bottle: shaken, fresh, stored upright with the air squeezed out. Then the lashes: cleaned, rinsed and primed sparingly.
Can I use both Adhesive Pro and the UV system?
Yes. Your lashing stays the same with either: isolate, dip, place. The Beautibeam system page shows what a UV set adds, and How it works puts the two methods side by side.
Write to us
Send us a message.
Tell us what you are working with and what is happening. We answer by email.
- Emailsupport@beautibeam.com
- Returnsreturns@beautibeam.com
- Call or text+1 (647) 247 5258
- Hours8am to 8pm, every day